| Q: What will happen if an item I order is not in stock? |
| A: We will endeavor to keep items in stock so you do not receive notification of a backorder. In the event that an item you need is not in stock, you may order a different item or call 877-521-8871 to find out when that item will be available. |
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| Q: Will the system store my profile when I place an order so I don't have to enter it every time? |
| A: Yes, once you place your first order, the system will store your profile so you do not need to re-enter it every time. For security reasons, the system will not store your credit card information - you must enter that every time you place an order. |
| Q: Will I be able to print out a receipt showing the total amount of my order when my order is placed? |
| A: Yes, for domestic orders the shipping will be added and your receipt will be available when you place the order. For international orders, shipping will be added when the item is shipped and your receipt will be available after shipment.
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| Q: Who can I call if I have questions? |
| A: For questions about catalog items, please call Customer Service at 877-521-8871.
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| Q: What do I do if I need a large quantity of a catalog item? |
| A: Call 877-521-8871 and ask for the ExxonMobil Chemical account representative for help with a custom order.
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| Q: Who do I call if I have a complaint or problem with an order? |
| A: Call 877-521-8871 and ask for the ExxonMobil Chemical Account Representative or the Director of Customer Service.
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| Q: Will I receive a confirmation e-mail as soon as my order is placed? |
| A: Yes, a confirmation e-mail will be sent to your e-mail address within a few moments of your order submission.
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